My payment won’t go through. What can I do?

The authorized cards for purchasing a package online are as follows: MasterCard, Visa, and Carte Bancaire (CB). Prepaid cards or foreign cards that do not belong to these networks may not be compatible. Please ensure that your card is activated for online transactions and has a sufficient balance before proceeding with payment. If you encounter any issues, do not hesitate to contact your bank to check the status of your card.

If the payment does not go through, carefully verify that all entered information is correct, including the card number, expiration date, security code (CVV), and, if applicable, the 3D Secure code. An error in entering the expiration date may block the transaction. If the issue persists, contact your bank to determine the cause.